Return & Repair Policy

Personalized items like name necklaces can’t be returned. We are not responsible for lost or stolen items or products taken elsewhere for repairs, engraving or alterations of any kind. We do not offer returns or exchanges . 

For future jewelry care & repair of our Positiv Attitude pieces you can send us your request in detail by email. Our Custom Service will look at it together with our experienced master goldsmiths from the Positiv Attitude team and inform you in detail about the next steps.

 

INSIDERS FOR YOU TO PROTECT YOUR JEWELRY

KEEP YOUR JEWELRY AWAY FROM CHEMICALS
Exposure to chemicals can damage or discolor precious metals – gold, silver and platinum – and may harm some colored gems. Even everyday substances like hairspray, lotion, perfume or other cosmetics can contain chemicals that will permanently damage the surface of your pearls and other delicate or porous gems (like turquoise). Fine jewelry should be removed before diving into a chlorinated swimming pool or before using household cleaners. Many of these cleaners contain ammonia, which can be too harsh for delicate gems or vintage jewelry. Chlorine bleach, another common household solvent, can pit or damage gold alloys.

THE SAFEST CLEANING METHODS ARE ALSO THE EASIEST
Most colored gems can be cleaned with warm water, mild dish soap (no detergents) and a soft brush. A pulsed-water dental cleaning appliance and a soft, lint-free cloth can also be used. Be sure to rinse your jewelry in a glass of water to remove cleaning solutions since you risk losing loose stones – or even an entire piece of jewelry - if you rinse directly in the sink.
Soft gems, such as pearls, on the other hand, can easily scratch. Use a new, clean makeup brush and warm, soapy water to softly clean them. Lay a strand of pearls on a towel to dry. The wet silk thread can stretch − and attract dirt − so don’t touch your strand until it is completely dry. Pearls worn often should be restrung once a year.